We are committed to providing our customers with an exceptional level of after-sales support, ensuring that downtime on your machines is kept to an absolute minimum.

General enquiries:

Engineer support:

What type of warranty do you offer?

All our machines are offered with a 12 month warranty for parts and labour with unlimited time. Extended warranty options and preventative maintenance packages are also available and we are happy to discuss these, tailoring an arrangement to suit requirements. Contact us to discuss this aspect of our service.

What should I do if I have a problem?

Call our head office on +44 2392 580 371 or email support on service@kingsburyuk.com. We will need to know your machine make and model, serial number, and a brief description of the fault. An expert on your machine will call you back within 30 minutes. If out of hours, please email service@kingsburyuk.com.

How soon can you have someone with me?

If a site visit is required we aim to have an engineer with you first thing the next working day, but we will get there sooner if we can.

Your machines are made in Germany. How long does it take to get spare parts?

If we know that a part is required by 2pm in the afternoon we can have it at your site first thing the following morning.

How big is your support network?

Our network of mobile service engineers provides nationwide coverage: we currently have 18 service engineers distributed throughout the country, with access to mobile applications engineers covering all major manufacturing centres.

What if we need an engineer to come over from Germany?

Our substantial investment in training and CPD for our service engineers means they are just as knowledgeable and capable as their German counterparts. Last year, Kingsbury engineers spent an average of one month each on training and development with our principals, ensuring that their skills are always completely up to date. Furthermore, our commitment and investment in our team is such that we are currently sponsoring three of our applications engineers through their degree courses.

On the rare occasions when we do import engineers from abroad, this is done in relation to a scheduled piece of work (e.G. Installation and commissioning) not to handle day-to-day service and support enquiries. Conversely, our own applications engineers are often called upon to assist the principals on a worldwide basis, carrying out work in europe and the far east. This is a testament to the level of expertise available in-house at Kingsbury.

If you have other questions about service and support for your machines then email our service dept. We will be pleased to help.